Client: A renowned cruise line (CL) operating a fleet of luxury ships and delivering exceptional travel experiences globally.
Challenge: Modernizing Legacy Systems for Agility
The cruise industry is fast-paced, with peak seasons and evolving customer expectations. CL aimed to:
Enhance operational agility and competitiveness
Migrate critical applications, including reservations and supply chain management, to AWS Cloud
Optimize costs while maintaining strict budget controls
Strengthen global data security and improve customer experiences
However, overlapping application functionalities and middleware dependencies created migration complexities. CL needed expert guidance to ensure a seamless transition without disrupting operations.
Our Approach: Strategic Cloud Migration with Prolifics
Prolifics partnered with CL to orchestrate a smooth migration using our Platform Engineering and Cloud Optimization services. Our goal: future-proof infrastructure that ensures scalability, reliability, and cost efficiency.
Step 1: Comprehensive Application Assessment
Detailed inventory of all applications
Mapping dependencies and migration effort
Phased roadmap aligned with CL’s timeline
Step 2: Phased Migration Execution
Seaware Reservation System (SRS): Successfully migrated this specialized cruise booking and passenger management system.
PeopleSoft HR & Finance modules: Currently in progress, ensuring minimal operational disruption.
Every step reinforces our strategic partnership, modernizing CL’s digital infrastructure while optimizing their cloud environment.
Key Benefits of Cloud Migration
Migrating to AWS Cloud delivers measurable advantages:
Cost Efficiency: Pay-as-you-go model and reduced infrastructure costs
Scalability: Resources scale automatically during peak seasons
Enhanced Security: AWS’s global security framework ensures data protection
Process Optimization: Streamlined operations and improved collaboration across teams
Innovation Enablement: Quick feature development and adoption of advanced cloud tools
Business Continuity: Disaster recovery options safeguard operations
Improved Customer Experience: Faster, reliable services for passengers worldwide
Prolifics’ guidance ensures CL realizes these benefits while maintaining operational excellence.
Why Choose Prolifics for Cloud Optimization
Platform Engineering & Cloud Optimization from Prolifics delivers:
Future-Proof Infrastructure: Systems that scale and adapt to evolving business needs
Enhanced Performance: Reliable applications with minimal downtime
Cost Optimization: Reduced errors and operational overhead through automation
Expert Guidance: Tailored strategies aligned with business goals
Our expertise guarantees a seamless, secure, and scalable cloud journey that supports long-term growth.
About Prolifics
At Prolifics, we help organizations innovate and automate critical operations across industries. From healthcare and finance to logistics and cybersecurity, we combine automation, AI, and agile practices to deliver faster results, reduce errors, and improve ROI.
Explore our solutions in:
Data & AI
Integration & Applications
Business Automation
DevXOps
Test Automation
Visit prolifics to accelerate your digital transformation journey.
Accurate and reliable data is the backbone of efficient airline operations. From flight scheduling and passenger management to baggage tracking and safety compliance, high-quality data directly influences an airline’s ability to deliver seamless services and exceptional customer experiences.
The Challenge: Gaps in Airline Data Quality
Our client, a global airline company, faced operational challenges due to the absence of a dedicated data quality framework. Critical areas such as Passenger Name Record (PNR), Loyalty programs, and Contact Center operations suffered from data inaccuracies, omissions, and bottlenecks, impacting operational efficiency and customer satisfaction.
The airline’s objective was clear: implement comprehensive data governance practices, ensuring regulatory compliance and operational excellence, with data quality at the core of their strategy.
Our Approach: Evaluating Data Quality Solutions
AC evaluated two leading data quality tools—Anomalo and Monte Carlo—and engaged Prolifics for a parallel Proof of Concept (POC). Our approach included:
Conducting use case testing for key business units: PNR, Loyalty, and Contact Center
Developing a scorecard framework to evaluate performance metrics
Collecting feedback from multiple stakeholders
Presenting actionable recommendations to leadership for vendor selection
Once a vendor is selected, Prolifics will support implementation, monitoring, and advisory to ensure the highest data quality standards.
Why Data Quality Matters in Aviation
Implementing a data quality framework provides tangible benefits across airline operations, including:
1. Smooth Operations
Accurate data ensures seamless execution of flight scheduling, passenger management, and baggage tracking, reducing errors and delays.
2. Informed Decision-Making
Reliable data empowers executives to optimize routes, manage fleets efficiently, implement pricing strategies, and allocate resources effectively.
3. Enhanced Customer Experiences
High-quality data enables personalized service, offers, and communications, enhancing loyalty and passenger satisfaction.
4. Regulatory Compliance
Airlines must comply with safety, security, and data protection regulations. Accurate data ensures adherence to these industry standards.
5. Cost Efficiency
By identifying and resolving data inaccuracies, airlines can reduce operational costs and improve overall efficiency.
6. Performance Optimization
Data-driven insights help monitor on-time performance, load factors, and customer satisfaction, enabling continuous improvement.
7. Competitive Advantage
Airlines with robust data quality frameworks can quickly respond to market changes, minimize disruptions, and maintain a competitive edge.
By adopting advanced data quality tools, airlines like AC can ensure operational efficiency, exceptional passenger experiences, and sustained competitiveness.
Technology Stack Supporting Data Quality
Azure Databricks
Cloud-based big data analytics and machine learning platform that enables efficient data processing, profiling, validation, and cleansing.
Anomalo
A data quality tool designed to detect and resolve anomalies, ensuring reliable, accurate, and complete datasets.
Monte Carlo
A real-time data observability platform that monitors anomalies and behavioral changes in data, enabling timely corrective actions.
Integrating these tools with Azure Databricks enhances data reliability, improves insights, and enables informed decision-making.
About Prolifics’ Data Governance Services
Prolifics empowers organizations with comprehensive data governance, ensuring data quality, accessibility, and security. Our framework enhances:
Decision-making
Regulatory compliance
Customer satisfaction
Risk management
With platform-agnostic processes and industry expertise, we help organizations unlock the full potential of their data and gain a competitive advantage.
Curious how data governance can benefit your organization? Contact us today!
This US-based fintech company offers payment processing and point-of-sale (POS) solutions, payroll, insurance coverage, gift and reward cards, and other financial tools for small businesses. This success story falls under Prolifics’ Intelligent Process Innovation and Digital Automation & AI offerings. We acquired this client through our Intelligent Automation Workshop.
Challenge
Our client targets small businesses with two main offerings – payment processing / point-of-sale (POS) solutions and payroll processing. For both offerings our client provides equipment and training, as well as a line of credit. Our client ensures that a small business is worth the client’s investment of equipment, time and financial risk through a rigorous onboarding and underwriting process.
Unfortunately, much of this onboarding and underwriting involves intensive manual steps and procedures. The small businesses are sending in applications through our client’s website or as document attachments in emails. Our client needs personnel behind the scenes just to download application packages to place into their homegrown workflow system. Client “on-boarders” processing the applications have been taking a long time to go through the forms, which are often hard to read and are missing pages, which then requires connecting back to the business. The client currently has three on-boarders, who are only able to process about 260 applications in a month. This doesn’t include the time needed for underwriting, which is handled by different personnel. In addition, the client had no real processes or procedure for storing application information in a database – it went in as a “blob.”
Our client is looking to implement an aggressive growth plan, with a target of 1,600 applications a month. However, with the inability to scale the existing staff, this would mean adding about 19 new people. The client looked to us for technological help.
Action
We conducted our Intelligent Automation Workshop with our client. The Workshop pairs client personnel with our automation experts to create a strategy, roadmap and solution that leverages intelligent automation. It will provide continuous process improvement that maps to the client’s business outcomes. Workshop activities include interactive sessions to refine and score opportunities for improvement, validate business drivers and develop an action plan for next steps.
Workshop goals include:
Understanding strategic objectives and business outcomes
Leveraging Prolifics methodology to map business outcomes to key performance indicators (KPIs)
Identifying insights for opportunities for improvement that directly improve KPIs
Building and implementing a business case for improvement through leveraging different automation capabilities
Workshop take-aways include:
Implementation roadmap
Process transformation outlined through Prolifics Business Benefit graphs
Assessment of business drivers, pain points, objectives, and benefits from use case information
Result:
The client found that its investment in terms of time dedicated to the workshop was a success and that the approach led to concrete conclusions. Prolifics VP Salem Hadim heads both our Intelligent Process Innovation and Digital Automation & AI offerings. “Our client’s CEO had the key mandate to grow the organization without adding operational costs,” said Hadim. “In the workshop we quickly identified the use case where automation and process innovation will help our client. We clearly established the pain points, the improvement opportunities, and – most importantly – we gave him an ROI that meets his mandates. The CEO was tremendously happy with the workshop and its take aways.”
The improvement opportunities derived from the workshop included a “quick win” pilot program that:
Begins with using Intelligent Document Processing (IDP). IDP is a process that leverages artificial intelligence (AI) to read text and extract the needed information. With infused AI, IDP reads the applications (whether through the website or email attachments) just as a human is able to read them – only faster, cheaper and with a much lower error rate.
Once IDP captures the information from the submitted application, robotic process automation (RPA or “bots”) is used to complete all the manual work that the on-boarders had to deal with. With bots doing much of the work, the underwriters got all the information they needed neatly prepared and packaged for them.
We identified and gave the client options on ways to store the application documents, and how to search those documents for audit and compliance purposes.
We’ve estimated that this quick win program will save them more than $750,000 annually, with a much faster application throughput rate. Hadim notes, though, that a quick win program decision, especially when implementing automation, should not be made in a vacuum – it’s part of an overall, holistic approach that differentiates Prolifics from competitors.
“When you automate, it must be the correct adoption of automation,” said Hadim. “You must make sure you look at your process end-to-end, and then use automation the right way. It’s combining a tactical approach to make a quick win, but also looking at things strategically so that the quick win is not thrown away. Many vendors will automate something that’s not needed – the company should be changing and innovating the larger processes. Automation must be part of your roadmap, part of your enterprise-wide adoption.”
As a fintech company, our client is part of the larger banking, financial services and insurance (BFSI) industry that Prolifics serves on a regular basis. Hadim said, “Recently we’ve implemented bots at a mortgage company to help them scale; implemented application automation at a financial clearing house; and configured the entire infrastructure automation for a credit card processor’s new data center. BFSI companies are ripe for process innovation and RPA.”
More on our Intelligent Process Innovation and Digital Automation & AI offerings
Prolifics Intelligent Process Innovation looks at an organization’s processes from both the top down and the bottom up. We use this holistic view to identify opportunities for new competitive advantages and outcomes, including reduced operational costs, higher levels of employee productivity and customer experience, and greatly improved compliance.
With Digital Automation & AI, our focus is utilizing robotic process automation (RPA / bots), artificial intelligence (AI), conversational AI, generative AI and data science to automate and scale your operation’s low-value, manual and repetitive tasks. These processes are now more productive in terms of time, cost and quality, and your human knowledge workers can now handle other, high-value innovative projects.
About Prolifics
At Prolifics, the work we do with our clients matters. Whether it’s literally keeping the lights on for thousands of families, improving access to medical care, helping prevent worldwide fraud or protecting the integrity and speed of supply chains, innovation and automation are significant parts of our culture. While our competitors are throwing more bodies at a project, we are applying automation to manage costs, reduce errors and deliver your results faster.
Let’s accelerate your transformation journeys throughout the digital environment – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.
Alarge International Retailer (IR) has been a valued client of Prolifics for over a decade. Renowned globally for its brand names in apparel and accessories, IR has established itself as a leading fashion lifestyle destination for customers.
Challenges
IR dedicated substantial time to mundane, repetitive, and low-value tasks essential for business operations including data entry, analysis of unstructured documents, management of complex Excel files, and various other manual processes.
Specifically, IR had a lot of manual processes that revolved around their SAP system, an enterprise resource planning (ERP) system that helps them optimize their supply chain, manage sales and distribution, handle financial processes, implement merchandise strategies, leverage analytics and reporting insights, and more. The manual execution of queries in SAP system to retrieve the material ledger proved to be a particularly time-intensive endeavor.
Handling a substantial volume of material records, numbering in the hundreds of thousands, posed a considerable challenge in creating corresponding folders for each record. This undertaking was not only labor-intensive but also prone to manual errors.
To overcome these challenges and attain enhanced efficiency and compliance, IR proactively pursued an automation solution.
Action and Results
IR recognized the need for automation to address operational challenges and chose UiPath, a leading Robotic Process Automation (RPA) platform. To fully leverage its capabilities, Prolifics stepped in to support IR in optimizing the UiPath platform. IR successfully automated manual and repetitive tasks, freeing up valuable time for business users to focus on more relevant and innovative activities. This transformative shift led to significant improvements in speed, efficiency, and compliance, enabling IR to enhance operational effectiveness.
From a technical standpoint, the use of restricted SAP user accounts was overcome as job completion was efficiently accomplished through a single bot account. This not only resulted in resource savings but also eliminated the need for manual labor and saved considerable time for IR.
96% Reduction in Process Time for Material Ledger Reporting: By leveraging Robotic Process Automation (RPA) bots for material ledger closing tasks, IR achieved an impressive 96% reduction in time, transforming the process from 160 hours to under 6 hours, signifying a remarkable boost in efficiency.
99.6% Reduction in Process Time for Sales Order Retrieval: Through automation, the time required for sales order retrieval witnessed a staggering 99.6% decrease, reducing the duration from 70 hours to just 30 minutes. This significant improvement enabled business users to allocate their valuable time to more critical tasks.
75% Decrease in Folder Creation Time: Automation encompassed the creation of folders for each material record, adhering to a predefined naming convention. This process, previously demanding 20 hours per week, was streamlined to a mere 5 hours, achieving a noteworthy 75% increase in efficiency while maintaining a flawless error-free performance.
Utilizing automation, IR effectively reduced effort and time throughout their processes, resulting in increased order processing, revenue generation, and operational cost reduction. Their collaboration with Prolifics and adoption of UiPath automation brought about transformative changes, yielding substantial time savings, improved efficiency, and heightened employee productivity.
Technology
UiPath is a leading RPA platform that automates repetitive tasks using software robots called bots. It simplifies process automation, freeing up employees’ time for more important work. With a user-friendly interface, UiPath allows businesses to design, deploy, and manage bots efficiently. By automating tasks like data entry and document processing, UiPath enhances productivity, reduces errors, and enables cost savings. Its versatility across applications and industries makes it a valuable tool for organizations seeking digital transformation
About Prolifics Digital Automation & AI
At Prolifics, we specialize in revolutionizing business processes by harnessing the potential of automation. By seamlessly distributing work across digital workers (bots) and knowledgeable experts, we unlock remarkable efficiency gains in time, cost, and quality. Our approach enables dynamic scalability, empowering your operations to match demand effortlessly. Moreover, we empower seamless self-service interactions with customers, enhancing satisfaction and driving growth.
About Prolifics
Prolifics is a digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.
We provide consulting, engineering and managed services for all our practice areas – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity – at any point our clients need them.
Our client, a state’s Department of Safety and Homeland Security (DSHS), held a vital responsibility in documenting and processing crucial aspects to public safety such as criminal activity, traffic regulations, court appearances and the individuals responsible. To effectively carry out their role, they sought a reliable enterprise content management (ECM) system that could accurately capture and organize these records.
However, the outdated technology and expensive licensing costs of their existing system hindered their operations, with difficulties in customization, user experience, and document search capabilities.
The objective was to establish a centralized and user-friendly system, alleviating financial burdens and enhancing document management efficiency.
Action
We guided our client through a cost-effective transition to a modern solution, leveraging automation in a streamlined five-step migration process: discovery, extraction, loading, testing, and document rollout.
We conducted a comprehensive Intelligent Automation Discovery Workshop, led by Salim Hadim, our VP of Digital Automation and Cloud Solutions, to identify and understand the document population, develop a strategic roadmap for extraction, loading, and testing while preserving contextual information.
We seamlessly extracted documents without disrupting system operations, loaded the documents into the new system, conducted extensive functionality tests, and prioritized user acceptance for a smooth transition to production with the client’s desired functionalities
Result
Our client achieved a cohesive and risk-averse solution that alleviated financial burdens and enhanced operational efficiency by providing clear visibility into document storage. The implementation of our solution delivered several key benefits to our client:
Modern User-Interface (UI): Streamlined document search process with a user-friendly search application, enhancing the user experience and making it easier to find specific documents.
Improved Efficiency: Eliminated the need for copy-pasting, screen switching, and complex search mappings, leading to increased employee productivity and time savings.
Cost Savings: Eliminated annual license costs associated with the old system, resulting in a significant reduction in total cost of ownership (TCO) and improved financial efficiency and resource allocation.
Enhanced Risk Management: Eliminated the need for specialized skills to understand document storage, resulting in reduced risk of information loss, empowering better decision-making and minimizing potential challenges.
More on Intelligent Process Innovation
Hadim states, “Intelligent process innovation is all about improving efficiency in how work is done, from start to finish. Whether it’s a five-step or ten-step process, process innovation involves finding new ways to do the work or optimizing existing methods to save time, reduce costs, and enhance the overall experience. Innovation encompasses multiple dimensions of how work is approached.”
About Prolifics
Prolifics is a digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.
We provide consulting, engineering and managed services for all our practice areas – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity – at any point our clients need them.
This large freight company provides domestic freight and import/export services in six U.S. states. They became our client based on the successful solutions and services we provided to their sister company throughout a continuing long-term relationship.
This is the fourth installment in a series showing the progressive steps of taking this client from legacy, desktop computers to a modern cloud environment. The three previous success stories are:
1) A Simple First Solution Clears the Road for this Freight Company – We moved six, regionally siloed legacy databases to Azure Cloud, giving the client – for the first time – cloud back-up, central accessibility, and report running with a consistent view across the company.
2) Freight Company Makes Return Trip for Modernization – Prolifics performed a low-cost analysis over six weeks of daily meetings with the client, producing a fixed-price, cloud-based modernization plan. Our extensive report, documenting every single one of the business functions in the old application, showed the client we had a real understanding of their business and how to modernize it.
3) Freight Company Modernization Project Rolls On – While keeping their regional identities, we are consolidating the six locations into a single database in Azure using open-source code and related technologies. One focus here is on the user interface (UI) experience for employee productivity and satisfaction.
Challenge
Coming out of our client’s legacy systems are six different regional databases. Every time any employee needed to access a database, they had to enter a username and password, and could only get into one system at a time. Throughout the day employees would constantly “log in, log out, log in, log out again” to go from region to region. This made for inefficiencies, wasted time and frustrated employees.
Action
To address these access issues, we started with a user-creation section, where an admin would enter employee information and authorize employee access based upon the employee’s role and the location (referred to as an “instance”). This becomes their “default instance.” An employee may then be given access to other locations based on their role, i.e., roles can change based on location or they might not have access to a particular location. Now, upon signing in just once, the employee is then able to toggle among the locations and related roles that they are authorized for – called “switch instance.”
Admin user creation
User’s / employee’s switch instance
Result
The freight company is very happy with the solution – an employee will log in once and switch among the locations as authorized. Employees will save time and be more productive.
About Prolifics
At Prolifics, the work we do with our clients matters. Whether it’s literally keeping the lights on for thousands of families, improving access to medical care, helping prevent worldwide fraud or protecting the integrity and speed of supply chains, innovation and automation are significant parts of our culture. While our competitors are throwing more bodies at a project, we are applying automation to manage costs, reduce errors and deliver your results faster.
Let’s accelerate your transformation journeys throughout the digital environment – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value. Visit prolifics.com to learn more.
Our client provides data management and cloud-based backup solutions. They have been a client with Prolifics since 2022.
Our Client
Challenge
The company invested in Salesforce and had initially hired engineers specialized in Salesforce testing. However, while one engineer focused solely on Salesforce functional testing, the other exclusively handled Salesforce automation testing. This siloed arrangement was inefficient and did not offer the strong, integrated testing capabilities the company needed. The cost of these services was also high and caused our client to spend a substantial amount of money.
Without strong Salesforce testing capabilities in place, our client’s ability to drive growth, manage their customer relationships and enhance their sales and marketing efforts would be at risk.
To streamline their operations and reduce costs, our client needed engineers capable of conducting both forms of Salesforce testing. Familiar with our capabilities and successes for similar clients over the previous decade, they reached out to our Salesforce Engineering experts for help.
Action
Prolifics’ Salesforce Engineering team proposed the implementation of Quality Fusion, a test automation IP accelerator developed in the Prolifics Innovation Center to integrate functional and automation. To showcase its capabilities, our Salesforce Engineering team delivered a presentation that highlighted Quality Fusion’s ability to automate our client’s Salesforce application and streamline their business processes. This presentation focused on critical scenarios for automation and performance testing.
To further demonstrate the effectiveness of Quality Fusion, we conducted a Proof of Concept (POC) that specifically addressed our client’s business problem. This POC effectively showcased the practical application and functionality of the tool. We then automated our client’s operations using Quality Fusion to demonstrate its ability to enhance efficiency and productivity.
Result
We have significantly improved three important aspects for our client: cost, quality and time. By applying automation, our client’s testing costs and their overall time required for execution has significantly decreased. This improvement in all three parameters has resulted in a favorable return on investment.
These automation efforts have also significantly improved our client’s go-to-market strategy. By reducing their cycle time for implementing changes to their products, our client is able to bring their products and services to market more quickly.
Automation also helps our client to detect defects at an early stage. As soon as we kick start the automation process, we can swiftly identify and address any defects, ensuring a smoother development and release process.
More on Salesforce Engineering
This success story comes from Prolifics’ Salesforce Engineering offering. It’s our process of designing, developing and maintaining software applications built on the Salesforce platform. Our offering includes programming languages, frameworks, tools, integrations, security, scalability and performance. Salesforce Engineering helps to build a robust and scalable platform for you to drive growth.
About Prolifics
At Prolifics, the work we do with our clients matters. Whether it’s literally keeping the lights on for thousands of families, improving access to medical care, helping prevent worldwide fraud or protecting the integrity and speed of supply chains, innovation and automation are significant parts of our culture. While our competitors are throwing more bodies at a project, we are applying automation to manage costs, reduce errors and deliver your results faster.
Let’s accelerate your transformation journeys throughout the digital environment – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value. Visit prolifics.com to learn more.
Leading insurance provider improves security of third-party communications
Our client is a leading multinational property and casualty insurance provider. They have been a client with Prolifics since 2017. This project falls under Prolifics’ Identity & Access Management Modernization offering.
Our Client
Challenge
Our client relied on customer data and information supplied by third-party vendors that would help our client set competitive insurance rates for those customers. However, over time our client’s legacy applications did not keep up with the latest authentication and security features that the third-party vendors required to connect into their systems. Because of the client’s outdated identity and access management capabilities, they could not access and utilize valuable customer insights for issuing competitive rates – lowering customer satisfaction and losing business.
Having learned about the accomplishments of Prolifics at an event and confident we could help them in a similar way, they sought out our Identity & Access Management Modernization experts for help.
Action
To fix these problems, our client needed to migrate from their legacy authentication systems to modernized authentication systems that met their identity and access management needs. However, an additional challenge was their gap in understanding how the new technology would work and how it would integrate with their applications.
To start, we conducted design workshops with all the client stakeholders present in a single room. We helped the client understand and evaluate the new technology concepts.
Together, we identified the most critical third-party vendor applications as use cases for the new security framework, which we then developed and implemented.
We then implemented our solution for the remaining pieces of the environment.
Results
By modernizing our client’s identity and access management capabilities, we enabled theenhanced security for the sharing of customer information from the vendors. Our client could now leverage valuable customer insights and offer competitive insurance rates. As a result, our client is experiencing significant increases in revenue and customer satisfaction – all while ensuring the security and protection of sensitive data.
Our Prolifics subject matter expert said, “Our client was using legacy authentication frameworks, so we implemented modern authentication frameworks. This is the core theme of Identity & Access Management Modernization, to help customers move off legacy systems.”
To learn more about Prolifics’ Identity & Access Management Modernization, connect with us here.
About Prolifics
Prolifics is a digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.
We provide consulting, engineering and managed services for all our practice areas – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity – at any point our clients need them. Email solutions@prolifics.com or visit us at prolifics.com to learn more.
Prolifics has worked with this large, multinational insurance and healthcare company for almost five years. This project falls under Prolifics’ Identity & Access Management Modernization offering.
Our Client
Challenge
Our client needed to migrate away from a legacy access management system that included approximately 150 workforce and consumer-facing applications, all of which were business critical. The legacy system vendor was discontinuing the offering, meaning it would end its regular support for the product and only provide extended support.
Once the vendor discontinued the legacy system offering, our client was concerned that it would not be supported in a timely manner (or at all) for critical updates addressing the latest security vulnerabilities. In addition, extended support was forecasted to cost our client millions of dollars in fees.
Our client wanted to migrate to the vendor’s new offering before the legacy system’s regular support expired and only the extended support was available. The client was working with an existing migration partner, but the client felt it was not progressing well, and they connected with Prolifics.
Action
We continually migrated applications to the new system, going live with no, or very little, downtime. We kept the prior migration partner’s go-live cycle time of six weeks to migrate the targeted applications. However, while the original migration partner went live with two or three applications during the six-week periods, we automated several of the migration tasks. This meant we would go live with 10 to 12 applications per six-week cycle.
Result
With no, or very little, downtime, Prolifics completed the entire migration to the new access management system while the legacy system was still on regular support. This gave the client peace of mind that critical updates would always be in place while also avoiding payment of large extended-support fees. Our automation reduced the entire time of the project, saving the client money.
The client now enjoys the capabilities of the new system, such as advanced authentication mechanisms and other features enhancing their security posture, as well as a better consumer and workforce user experience. In addition, the client reduced their infrastructure footprint. The old deployment required many servers, which Prolifics converted to virtual machines (VMs).
Prolifics became the trusted partner for the security leadership on this migration project.
Prolifics is a digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.
We provide consulting, engineering and managed services for all our practice areas – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity – at any point our clients need them. Email solutions@prolifics.com or visit us at prolifics.com to learn more.
This large shipping company (LSC) provides domestic freight and import/export services in six U.S. states. They became our client based on the successful solutions and services we provided to their sister company throughout a continuing long-term relationship.
Our Client
Challenge
This is the third installment in the ongoing story of taking this client from legacy, desktop computers to a modern cloud environment.
In our first success story with this client, “A Simple First Solution Clears the Road for this Freight Company,” we described how our client ran a 15-year-old visual basic (VB) application against local databases that were literally sitting on desktop computers in various shipping offices. Our first simple step was to move all of those databases to Azure Cloud, giving the client a number of immediate, important benefits.
In “Freight Company Makes Return Trip for Modernization,” we described how Prolifics performed a low-cost, fixed-price analysis over six weeks of daily meetings with the client. Prolifics produced an extensive report that documented every single one of the business functions in the old application, and provided a fixed-price modernization plan that would move the client to an Azure Cloud-based, web-based application.
In this article, we’ll discuss our progress with the client, and the how and why of the technology we’re implementing to get the client to the cloud.
Action and Technology
While the databases are now in the cloud, there were still six of them, so we are moving to consolidate them into a single database with Azure.
We are using .NET Core – Microsoft’s new version of .NET Framework. This is a free, open-source, general-purpose development platform that runs on Windows, macOS, and Linux operating systems. .NET Core will have longer support compared with the client’s current – but very old – Visual Basic 6 (VB6). Madhukar Chatlapally is a Prolifics Senior Technical Lead working with our client. “VB6 is similar to .NET Core. However, we’re developing based on functionality, so we’re not implementing through the old code. But, if we’re having a difficulty, we may dig into the old code to get the logic behind it.”
We are choosing React for building a better user interface (UI) experience. React is one of the most popular free and open-source, front-end JavaScript libraries. We are using it with TypeScript, a superset of the JavaScript. With React, TypeScript allows the developer to write HTML code directly, for a better developer experience. We’re also using KendoReact, a commercial UI library built for developing business applications. Chatlapally said, “With React, we have more advantages like default grid structures, a component-based architecture, and a DOM model (document object model). With DOM, let’s say you’re doing one change in a small area portion of a page. It will change, but it will impact that HTML portion only. It won’t reload your entire page. This type of speed is an advantage with React.”
As of this writing, Prolifics is in sprint 4 of 8, with a sprint lasting one month. Coming up is some major functionality – order logs and reports.
Prolifics is a digital engineering and consulting firm helping clients navigate and accelerate their digital transformation journeys. We deliver relevant outcomes using our systematic approach to rapid, enterprise-grade continuous innovation. We treat our digital deliverables like a customized product – using agile practices to deliver immediate and ongoing increases in value.
We provide consulting, engineering and managed services for all our practice areas – Data & AI, Integration & Applications, Business Automation, DevXOps, Test Automation, and Cybersecurity – at any point our clients need them. Email solutions@prolifics.com or visit us at prolifics.com to learn more.
