The Bad Boys of Blockchain – IBM’s Jason Kelley and Prolifics’ Greg Hodgkinson – discuss Blockchain and its applications in today’s business environment. You’ll also hear about Jason’s journey from US Army Airborne Ranger to the Global Blockchain expert with IBM.
The pandemic has made a lot of things the New Normal. One of them is having a remote workforce, also known as working from home (WFH). How are processes and procedures changing to accommodate people working remotely? How do you control – or even know about – the changes that may be happening ad hoc or even unintentionally throughout your organization? Process Mining may be the key.
Salesforce Research offers a “Snapshot Research Series – Insights on How Consumers and the Workforce are Navigating Change.” In its “Future of Work” section (filtered for US responses only), we find these interesting responses from worker surveys in early May and mid-June:
In its May survey titled “Navigating Covid-19, Returning to the Workplace,” the Society for Human Resource Management (SHRM) found that 68% of organizations report that they “probably or definitely” will adopt broader or more flexible work from home policies for all workers.
It may be too early to tell – there are a lot of ad hoc situations going on for processes and procedures to accommodate people working remotely. But there are those giving thought to it.
Writing in techradar.com, Camilla Winlo’s article Remote Working & COVID-19: 5 Things Companies Need to Consider Before Employees Work From Home asks “How will your existing processes be affected?” She succinctly provides a complete answer:
“Some processes will be easier to move to remote working than others, so it’s important to firstly identify and thoroughly understand how all of your processes operate. You should establish:
It is much easier to get a handle on this if you have comprehensive, up-to-date process and data flow maps. If you don’t, I would suggest you begin by identifying and mapping your critical and high-risk processes – these are the ones where any problems will cause the biggest impact.”
Unfortunately, most companies did not have the luxury to do this as lockdowns and quarantines came down pretty quickly and organizations had to scramble with a sudden WFH staff. So, as the New Normal progresses, what’s the best way to get “comprehensive, up-to-date process and data flow maps?” In our view it’s through Process Mining.
Process mining identifies how a process works by following the digital trail of data through the targeted system. Every day you have employees, customers, vendors and others generate a digital footprint when they utilize your company systems. These digital footprints get captured in these systems, such as ERPs, CRMs, application databases, log files, audit tables, Excel documents and many others. Process mining uses these digital footprints to create visualizations and analysis charts for the process.
Many of you may be familiar – unfortunately too familiar – with process mapping and its interviews and flowcharting. Process mining is significantly quicker and more accurate than traditional process mapping. Think of it this way: Process mapping is like asking a lot of people for directions. Process mining is like using your GPS.
For more information about process mining, check out the ultimate guide to process mining we put together.
Process mining discovers what is actually happening based on the event data captured in enterprise systems. – which is probably now different from what was happening pre-pandemic. Process Mining shows you how data moves through your organization – diagraming the actual (including variations, exceptions, gaps and siloes) against what you want: an instituted policy or procedure; defined standard; or best practice. Don’t take the chance of thinking you know what’s happening in the New Normal – Process Mining will let you know exactly what’s happening.
The “New Normal” is here. You have a vision – don’t let your technology slow you down. Our Process Mining solutions and experience will get you there. Sit down with us – let’s talk about your challenges, review and reevaluate your plans and get you started where it makes the most sense. Vision to Value. Faster. It’s not just our tagline, it’s what drives us. It’s how we deliver solutions and services. It’s our commitment to you – and it’s needed today more than ever. Visit www.prolifics.com or email solutions@prolifics.com.
Sometimes two technologies complement each other so well that they create immediate value. Process Mining and Robotic Process Automation (RPA) are a perfect example. Together, they deliver measurable cost savings, increased efficiency, and a more productive workforce. Let’s explore how combining these tools can give your business a quick return on investment.
Yes — and it’s more common than you think. Every organization has hidden inefficiencies. Employees often waste valuable time on repetitive, manual tasks that no longer make sense.
These outdated processes are so embedded in operations that no one questions them anymore. Examples include:
Each of these tasks drains productivity and morale — costing time, money, and talent.
When employees are stuck doing repetitive work, they quickly lose engagement. This leads to:
These inefficiencies don’t stay contained — they ripple through departments, slowing down the entire organization.
Traditional process mapping involves lengthy interviews, manual documentation, and subjective assumptions. You might spend weeks gathering insights, only to realize the data is inconsistent or outdated.
Think of process mining as a GPS for your operations. It follows the digital footprints your systems already generate—from ERP, CRM, and databases to log files and Excel sheets.
With Process Mining, you can:
This data-driven approach provides clarity and confidence to optimize processes and align them with your business goals.
Once you’ve uncovered inefficiencies through Process Mining, the next step is Robotic Process Automation (RPA).
RPA allows you to automate repetitive, rule-based tasks — quickly, safely, and at scale. Most organizations can move from idea to deployment in 3–4 weeks.
This combination of Process Mining and RPA delivers fast, measurable results.
Not at all. RPA isn’t designed to replace people — it’s built to empower them. By automating repetitive work, employees can focus on higher-value tasks like strategy, customer service, and innovation.
Most teams welcome RPA once they see how much time it saves. It enhances productivity and creates a more satisfying work experience.
The “new normal” demands speed, agility, and smarter operations. Our Process Mining and RPA experts help you identify where automation makes the biggest impact — and implement it seamlessly.
We’ll collaborate to:
Our approach focuses on delivering value faster — from vision to execution.
Vision to Value. Faster. It’s not just a tagline — it’s our promise.
Email solutions@prolifics.com to start your automation journey today.
A good customer journey mapping will give you a leg up on your competition. But the mapping usually falls short because it’s hard to nail down your customers’ interactions. Process mining can save the day.
Writer Audra Sorman gives a succinct definition in her surveymonkey.com article Process Mining and Customer Journey:
“The customer journey is the complete sum of experiences that customers go through when interacting with your company and brand. Instead of looking at just a part of a transaction or experience, the customer journey documents the full experience of being a customer.”
Gartner.com contributor Laura Starita states the importance of understanding the customer journey in her February 2020 article Process Mining and Customer Journey:
“Eighty-two percent of organizations have created a customer journey map, but only 47 percent are using those maps effectively. Despite putting hours or days into the plans, working with cross-functional partners, digging into the data and learning more about the customers, nearly half of those organizations are not seeing a return on their time investment.”
In examining why mapping fails, contributors agree on a number of things, one of them being lack of true customer input:
Process Mining uses your data to quickly identify what you’re looking for and get you to your desired business outcomes. Every day your customers generate a digital footprint when they interact with your company systems. These digital footprints get captured in these systems, such as ERPs, CRMs, application databases, log files, audit tables, Excel documents and many others.
Process Mining shows you how your customers’ data moves through your organization – visualizing and diagraming the actual flow, including variations, exceptions, gaps and siloes. Process Mining will let you know exactly what’s happening by using hard data – it’s true customer input generated by the customers themselves, not an opinion from an interview or survey.
You’ll generate fact-based customer journey maps, gaining greater insights and understanding of your customers’ digital interactions, thereby helping to create a better customer experience.
And, unlike other static parts of customer journey mapping, process mining goes forward to become process monitoring – analyzing the process for current performance against the new customer policies, procedures, standards or best practices you put in place.
The “New Normal” is here. You have a vision – don’t let your customers down. Our Process Mining solutions and experience will get you there. Sit down with us – let’s talk about your challenges, review and reevaluate your customer journey plans and get you started where it makes the most sense.
Vision to Value. Faster. It’s not just our tagline, it’s what drives us. It’s how we deliver solutions and services. It’s our commitment to you – and it’s needed today more than ever. Visit www.prolifics.com or email solutions@prolifics.com.
The concept of process mining has been around for years; it’s only recently become popular as advances in digital technology make it an attractive alternative to traditional process mapping.
As Gartner defines it, “Process mining is designed to discover, monitor and improve real processes (i.e., not assumed processes) by extracting knowledge from event logs readily available in today’s information systems.”
Simply put, process mining identifies process inefficiencies by following the digital trail of data through a targeted system.
Process mining is significantly quicker and more accurate than mapping through interviews and flowcharting.
Here’s a detailed comparison:
Traditional process mapping starts with interviews – lots of them – to understand a process completely.
After interviews, the actual mapping begins:
In contrast, process mining automatically visualizes processes from transaction data.
Process mining significantly reduces discovery time and effort while improving accuracy.
Because it’s data-driven, process mining delivers measurable impact. Over time, it can evolve into process monitoring, continuously analyzing current performance – something traditional mapping struggles to do.
Prolifics brings the experience and expertise to help organizations leverage process mining effectively.
The “New Normal” is here. You have a vision – don’t let technology slow you down. Our solutions and experience will help you achieve it:
Vision to Value. Faster. It’s more than a tagline; it’s how we deliver solutions and services.
Email solutions@prolifics.com
Data Fabric and Data Lineage are two terms we see a lot – on websites, in blogs and technical papers – but what’s the relevance? What do we really need to understand about our data and its power?
Manta and Talend send their data experts to visit the Innovation Sandbox. Ernie Ostic (M) and Rolf Heimes (T) answer questions about data and explore its significance in today’s new normal – all delivered with a dose of their personal style and passion for the topic.
Watch now.
Process Mining – isn’t is the same as Process Mapping, or Data Mining? No. And understanding what makes Process Mining different can give you a definite advantage when looking to improve efficiencies in your business. And why should you improve efficiencies? So you can successfully cut costs, improve customer satisfaction, improve employee morale, and increase revenue.
In this video, Process Mining expert and Prolifics’ Global Head of Digital Automation and Cloud Solutions, Anant Gupta, explains process mining and explores the benefits – regardless of your industry. Watch now.
To learn more about process mining, check out this Ultimate Guide to Process Mining we put together.
If you’re a lender, or work in IT for a lending institution, you’ve likely felt the ripple effects of the “New Normal” in very specific ways. Interest rates are at historic lows, but what does that really mean for mortgage demand? The Paycheck Protection Program (PPP) arrived like a hurricane—so what’s next? And after so much disruption, what should you be doing to support your employees?
Believe it or not, a digital loan coworker can help with each of these challenges. By integrating digital workers for loan processing into your operations, you can streamline tasks, scale capacity, and improve accuracy without adding unnecessary strain to your team.
The Federal Home Loan Mortgage Corporation (Freddie Mac) recently reported record-low mortgage rates, with the 30-year fixed-rate mortgage dropping 72 basis points in a year to just 3.03%. While long-term demand remains uncertain, refinancing activity has surged. Freddie Mac’s research shows single-family first lien refinances reached nearly $400 billion—double the previous year’s volume.
Managing workforce size amid fluctuating demand is challenging.
Here’s where mortgage automation solutions make a difference. A digital loan coworker can scale up or down instantly based on loan volume—no hiring or training required. This approach supports mortgage scalability, enabling you to handle refinancing surges through automated mortgage processing efficiently.
Key benefits include:
Remember the chaos during the initial PPP loan rush—full lobbies, endless phone calls, and piles of paperwork? Many lenders successfully helped businesses secure funding, but the next challenge—PPP loan forgiveness—brought similar pressure.
The SBA released a simplified, borrower-friendly PPP forgiveness application and a three-page “EZ” version for certain cases. Despite these tools, businesses still needed fast results, creating massive processing demands.
A digital loan coworker can streamline this process by:
This intelligent process automation for lenders speeds up forgiveness approvals, improves service quality, and prevents the bottlenecks seen during the initial rollout. It’s also the foundation for scalable PPP loan forgiveness automation, freeing your team to focus on meaningful customer interactions.
Every lending operation handles repetitive, manual tasks—matching data, re-keying information, and navigating disconnected systems. These tasks are time-consuming, error-prone, and lower morale, especially in remote settings.
A digital loan coworker never tires of repetitive work. It runs 24/7, maintains near-zero error rates, and bridges data silos across systems. By leveraging robotic process automation (RPA) in banking, you can:
This isn’t about replacing people—it’s about empowering them. With automation handling routine work, employees can focus on tasks that require human judgment and customer empathy.
Top advantages of digital coworkers in lending:
The “New Normal” demands efficiency, scalability, and agility. You must adapt quickly to changing market conditions while minimizing costs.
Prolifics offers digital workers for loan processing—like Archie, your own digital loan coworker—designed to deliver fast, accurate, and seamless results. Our expertise covers:
Whether you want to explore how a digital coworker improves mortgage processing or implement PPP loan forgiveness automation, we can help you transform operations and prepare for long-term success.
Ready to get started?
Email solutions@prolifics.com to discover how automation can future-proof your lending business.
National Geographic named him the Wizard of Big Data. He works on innovation, national security and privacy with government leaders, think tanks and executives all over the world. And now, Jeff Jonas is talking with you from inside the Innovation Sandbox!
Within just a few weeks, many lenders faced a hurricane of anxious customers and their paperwork for Paycheck Protection Program (PPP) loans. It may feel like we’re now in the calm eye of that hurricane, but it’s not over. The back end of the same hurricane is fast approaching in the form of PPP loan forgiveness. Often where a hurricane goes next is unpredictable, and so it is with PPP forgiveness. For you lenders out there, let’s cover what we know.
After the initial May release of a complicated, calculation-rich form, the SBA subsequently issued what they described as a “revised, borrower-friendly Paycheck Protection Program (PPP) loan forgiveness application.” This was in response to mandates in the Paycheck Protection Program Flexibility Act (PPPFA) passed in early June. The revision took the original forgiveness application from 11 pages down to five. You can find the revised SBA form here Lenders – Are You Ready for PPP, Part 2: Forgiveness?.
In addition, the SBA also published a new “EZ version” of the forgiveness application – just three pages – that applies to certain borrowers under specific circumstances. The EZ application requires fewer calculations and less documentation for eligible borrowers – you can find it here Lenders – Are You Ready for PPP, Part 2: Forgiveness?.
According to the SBA, “These changes will result in a more efficient process and make it easier for businesses to realize full forgiveness of their PPP loan.”
To perhaps over-simplify, if business owners spend at least 60 percent of the loan on payroll costs within 24 weeks of receiving the loan, the whole loan will be forgiven. (The owner should spend the remaining percentage on mortgage, rent and/or utilities.) The 24-week period can’t extend beyond Dec. 31, 2020. The PPPFA changed these numbers from 75 percent and eight weeks, with the express purpose of making forgiveness more accessible. If a business owner misses the 60 percent mark, they can still get a portion of the loan forgiven – it’s not an all-or-nothing calculation.
Both new applications give the option of using the original 8-week period (for loans before June 5, 2020) or an extended 24-week period. This should help spread out the forgiveness application crunch. But you should encourage your customers to apply once that 60 percent is reached – and not wait for the 24 weeks. Most businesses would want the debt gone as soon as possible.
According to the SBA, PPP provided “4.5 million small business loans totaling more than $500 billion to ensure that approximately 50 million hardworking Americans stay connected to their jobs.” There is still about $130 billion available. But hurry – August 8 is now the new deadline for all PPP loan approvals.
Our PPP Digital Loan Officer, Archie, can help you and your customers by processing new PPP loans in two minutes. And, when your customers look to have their loans forgiven, Archie can help you again – he understands the loan forgiveness eligibility rules and process. Visit Archie or email us at solutions@prolifics.com.